Import Parts Pro, LLC
19505 Wied Rd
Spring, Texas 77388Tel:
Please read all terms and conditions. By ordering from Import Parts Pro, you agree to all stated terms and conditions!
All products carry the manufacturer's warranty, which varies on a per-product basis. Please be sure to ask us if you have any questions about a specific manufacturer’s warranty before you make a purchase.
Import Parts Pro makes no claim of accountability after a product has been received by the ordering party. The customer assumes all costs associated with the warranty of a given product including any applicable labor for removal and/or replacement of that item(s), diagnosis of a problem that may be related to that item(s) and all shipping costs.
Import Parts Pro, at its sole discretion, may choose to either repair or replace any product returned within the warranty. If neither repair nor replacement is possible, Import Parts Pro will, at its sole discretion, provide a refund, company credit, or replace the item with an item of equal or greater present market value.
All returns must be within 30 days of the date of invoice. All returned products must be in original, unopened, & resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc. All returns are subject to a 25% restocking fee.
Refunds are given on the cost of the merchandise only. The original shipping costs and restocking fee will be deducted from the refund amount.
There are no returns on used parts, closeouts, or special order items.
Special order items include, but are not limited to: Engine packages(Blocks, Heads, and Long Blocks), Wheels, Body Kits, and any JDM (Japanese Domestic Market) item. All returns must arrive at the Import Parts Pro office as listed below within 30 days of the date of your original invoice.
Make sure to insure the product when you ship it back to the Import Parts Pro. If we receive an item that was damaged, or your package is lost by the Courier, you will receive no credit from Import Parts Pro and you must take up the damage claim with the Courier. You assume all responsibility associated with processing an insurance claim with the Courier you select.
All returns must have an RA (Returned Authorization) number on them or we will refuse the shipment! To get an RA number, call our Returns Dept at 281-288-0700.
Your return is shipped as follows:
Import Parts Pro
RA # xxxxx (provided by us)
19505 Wied Rd
Spring, TX 77388
Any shipment shipped via UPS, Fedex, or U.S. Postal Service that is damaged while in transit, must be reported back to Import Parts Pro within 7 days after delivery date. Failure to do so will result in your claim being denied. NO EXCEPTIONS!
Any shipment shipped via Overnite, Yellow Freight, or any other freight service must inspected BEFORE signing for shipment. If shipment is signed for before accepting the shipment and shipment is damaged will result in your claim being denied. NO EXCEPTIONS!
Any item that is special order may require a deposit or full payment in advance at the time the order is placed. The deposit or full payment is non refundable under any condition or circumstance.
Special orders usually take weeks or months to arrive. We generally quote an estimated amount of time. However, due to the nature of this business, some orders take longer than we may expect. Import Parts Pro will not be held responsible for delays from manufacturers, transportation / shipping companies, or product being held at Customs.
Credit will be issued within one week (5 business days) of receiving a returned part back at Import Parts Pro. As different credit card companies require varying amounts of time to apply said credit, Import Parts Pro cannot estimate any additional time required for that credit to appear on any individuals credit card.
There are no returns or credits on items used or installed by the customer or items that are physically damaged. If you receive an item that is physically damaged when you receive it then you must contact us within 48 hours of receipt. Do not send a physically damaged item back to Import Parts Pro unless we instruct you to do so! Simply contact us so that we may assist you in handling a damage claim with the carrier (UPS, FedEx, etc.).
Credit Card: We currently accept Visa, MasterCard, Discover, and American Express(International Credit Cards are NOT accepted).
PayPal: PayPal payments will only be accepted from verified PayPal accounts and shipped to the verified address only.
Prepay: Pay only cost of products plus shipping and insurance. Please allow up to 10 business days for personal checks to clear after we receive it here. If you want to avoid waiting, please send a verifiable cashier's check or money order.
COD: Sorry, no COD
Bank Wire Transfer: We will add $25 to your total to cover the associated costs of Import Parts Pro receiving a wire transfer. We will send you all of our banking details so that you may make the transfer from your bank to our bank. If you need specific details on how to make a wire transfer we will be happy to provide them.
Tax: An 8.25% Tax will be applied to all Texas residents. All other states are Non-Taxable.
All cancellations within 1 week of purchase are subject to a 5% cancellation fee. You cannot cancel an order once it has shipped. If an order has shipped and you do not want to keep the product(s), our return policies will apply if you return the part(s) or refuse the shipment(s). You also cannot cancel an order that is noted as a "Special Order".
The following exceptions apply. If you meet one or more of the following exceptions we will not charge you a cancellation fee.
The products ordered are to be shipped ground, they have not shipped yet, and over one week (at least 8 complete days) has passed since you placed your order.
The products ordered are to be shipped expedited (air shipping), they have not shipped yet, and over one business day has passed since you placed your order.
You were advised from Import Parts Pro that we will be unable to ship the products within the timeframe specified in options 1 or 2 even though the timeframe has not passed yet.
You were notified from Import Parts Pro that the price on the product changed after you placed your order and you wish to cancel the order rather than pay the price increase.
You wish to substitute the parts on the order for parts of equal or greater value.
You wish us to keep a credit on file for you that you can apply to an order in the future.
International Orders: Any customer located outside the USA (defined as the 50 states) may not cancel their order after we have received payment, partial or full. If you do cancel you will receive no refund. International orders require us to order all your parts in specifically for you. We then collect all your parts here until your entire order is ready for shipment. Because of the extra time and effort required to fill an international order we do not allow any refunds. However, if you want to change one item for a different item, that is allowed if the original item is not a special order, wheels, or a body part. Please note that if we paid to ship the original item to Import Parts Pro that you will be responsible for the shipping cost of that item to Import Parts Pro. You will also be responsible for the shipping cost of the new item you want to order to get the item from the manufacturer to Import Parts Pro.
Wholesale / Dealers: Any order your company cancels will be credited to your account as company credit. We do not offer credit to your credit card or a check refund.
Shipping to Canada and Mexico:
When we ship to you in Canada or Mexico, you will incur fees (Brokerage, Customs, Taxes, etc.) that will be charged to you by the shipping company (FedEx, UPS, Postal Service, etc.). Sometimes these fees will be charged to you at the time you receive the parts. Sometimes these fees will be charged to you at a later time and mailed to you from the shipping company for payment. You are 100% responsible for these fees at the time you are billed. However, if you do not pay them, the shipping company will bill us for your fees. At the time we receive a bill from them we will pay the bill for you plus a 25% service charge and then charge your credit card immediately for the entire amount. We will provide paperwork, upon your request, showing you the bill we received on your behalf from the shipping company. We will e-mail you a copy of the invoice when we charge you, assuming you have provided us your e-mail address. Remember, we charge a 25% service charge for paying your bill for you, so it is in your best interest to pay the shipping company what you owe them when you receive the bill.
Shipping outside North America:
Please e-mail sales@ImportPartsPro.com with your potential order, your complete address, and any questions you have. We are happy to assist you in getting parts to your door. We ship all parts on our website anywhere in the world!
Import Parts Pro is not responsible for any damage any product we sell may cause you, your vehicle or other vehicles or persons.
Use of products we sell:
Most of the items sold through Import Parts Pro are for racing and off-road use only and should never be used on public streets or highways. Please check your local, state, & federal laws regarding such use.
Import Parts Pro is not responsible for any damage any product we sell may cause you, your vehicle or other vehicles or persons.
All products sold by Import Parts Pro are intended solely for use on USA-specification vehicles, unless specifically noted on a particular product. We make no guarantee that any parts we sell will fit or work on a non-USA specification vehicle.
Import Parts Pro makes no guarantee a part we sell will fit with any other aftermarket parts you have obtained from us or any other source. Modifying your vehicle sometimes requires unforeseen work that will cost you extra time and money, as well as inconvenience you. If you are not prepared for this please do not modify your vehicle.
There will be a $25.00 fee on all returned checks, per incident. All lawsuit expenses towards collecting bad debts are the buyer's responsibility.
There is an additional $25.00 fee that our bank imposes on us for every returned check, so each returned check to Import Parts Pro will cost you $50.00 extra.
We will absolutely pursue all collections to the fullest extent of the law!
Shipping of your order:
Any order placed before 12:00P.M. Central Standard Time (CST) will be shipped the same business day, if we have the part(s) in stock and if your method of payment clears through our accounting process (i.e. credit card does not decline, your billing and shipping addresses verify, etc.)
Any order placed after 12:00 P.M. Central Standard Time (CST) will not be shipped until the following business day. Saturday, Sunday, and all U.S. Legal Holidays are not considered a business day.
If you are using your credit card, please note that Import Parts Pro can ship only to an address we can verify with your credit card company. If you wish to ship to an address other than your billing address, you must add your shipping address onto your credit card account before we can process your order. To speed up the address verification process we encourage you to add your shipping address to your credit card account before you place your order with us. Failing to do so will result in our inability to verify who you are and your order will be delayed. To add your shipping address please call the customer service number (usually located on the back of your credit card) and speak with a customer service representative. Ask him / her to “add an alternate shipping address to the notes section” of your account. We have found most credit card companies are familiar with this process and can have your shipping address added easily and immediately. Please note that we have found many debit card banks refuse to assist you, their customer. They refuse to add an alternate shipping address to your account, and because of this you will be unable to ship to an address other than your billing address. However, some debit card banks are customer service oriented, so we encourage you to give them a call and ask. Remember, we will not ship your order to an address we can not verify. This is for your protection as a credit card holder!
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from the supplier or manufacturer. Import Parts Pro reserves the right to refuse or cancel any order placed for product listed at the incorrect price. Import Parts Pro reserves the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, Import Parts Pro shall immediately issue a credit to your credit card account in the amount of the charge and you will be given the option to purchase the item at the correct price or cancel it.
Labor Fees Incurred:
You agree to hold Import Parts Pro harmless for any and all labor incurred involving the installation, repair or maintenance of any item purchased from Import Parts Pro. Import Parts Pro is not responsible for any damaged parts or additional labor necessary to repair a vehicle resulting from items purchased from Import Parts Pro.
Import Parts Pro warrants to the original purchaser that each engine sold by Import Parts Pro shall be free of defects in workmanship under normal use and with periodical maintenance as set forth by the original manufacturer subject to the following terms and conditions.
Term: Warranty: This warranty shall exist for 1 year and Unlimited miles. Warranty term begins on date of shipment to the purchaser.
Engine: As used in this warranty refers to the rebuilt assembly (basic block, cylinder head and/or internal components) as supplied by Import Parts Pro.
Standards: Subject to the limitations listed herein. Import Parts Pro, at its option, shall repair or replace an engine within the warranty term after determination by Import Parts Pro that the engine workmanship is defective. All engines are to be returned to Import Parts Pro for inspection. Engines not returned to Import Parts Pro will not be warranted.
Limitations: This warranty applies to engines originally supplied by Import Parts Pro. This warranty does not apply to or include any of the following:* A. Damage as a result of OVERHEATING, LACK OF LUBRICATION or CONTAMINATION. * B. Damage resulting from PRE-IGNITION or DETONATION. This includes but is not limited to: melted or broken pistons, broken piston rings, damaged cylinder heads, leaking head gaskets, etc. *C. Repair or replacement required as a result of any accident or misuse. * D. Repair or replacement of any accessory or service item, including specifically but not limited to: all components of the cooling, fuel, electrical and ignition systems in addition to all belts, hoses, and filters. * E. Any engine on which periodic maintenance services required by the original manufacturer have not been performed. * F. Labor, parts, loss of pay, rental cars, towing fees, shipping, or any other claims for consequential damage or loss.
The foregoing warranty is in lieu of all other warranties or representations, express or implied, arising by operation of law or otherwise, including without limitation the warranty or merchantibility or fitness for particular purpuse which warranties are hereby excluded. Import Parts Pro's liability hereunder shall be limited to the repair or replacement of any engine found to be defective within the applicable warranty period as set forth above. In no event shall Import Parts Pro be liable for consequential or incidental damages or economic loss of any nature whether arising in cotract or tort, including strict liability in tort or negligence on the part of Import Parts Pro. The laws of the State of Texas will control the interpretation and application of this warranty. All disputes regarding this warranty and any related purchase or repair must be adjudicated in Harris County, Texas.
Other Legal Policies:
We reserve the right to notify you of other stipulations at a later time. Other conditions may apply as necessary.
By ordering from Import Parts Pro over the phone, e-mail, standard mail, fax, Instant Messenger, or by our online catalog / website, you are agreeing to and accepting all of the terms and conditions stated above.
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You may retrieve the contents of ImportPartsPro.com for informational purposes only.
You may save a local copy or send it to your printer for your own personal use or in order to inform authorized and potential users about the services Import Parts Pro provides. You may not charge for such use.
You must include the copyright notice in any copy that you make.
You may not modify the information found at ImportPartsPro.com without written permission from Import Parts Pro Inc.
You must obtain written permission before placing a link in your website to any portion of www.ImportPartsPro.com, including graphics.
Notice of Trademarks:
ImportPartsPro and the ImportPartsPro logo are registered trademarks of Import Parts Pro Inc.